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How can we help you today?

Whether you’d like to explore Finance Australia options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Finance Australia experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Finance Articles

The Ultimate Car Loan Checklist for First-Time Borrowers in Australia
The Ultimate Car Loan Checklist for First-Time Borrowers in Australia
Welcome to the world of car ownership! If you're a first-time borrower in Australia, you're likely to feel a mix of excitement and apprehension. Acquiring a car loan is a significant financial responsibility, and navigating through the options can be daunting. This introductory guide is designed to set you on the right path to making a well-informed decision. - read more
Online Home Loan Calculators: How to Use Them in Your Loan Comparison
Online Home Loan Calculators: How to Use Them in Your Loan Comparison
Welcome to the world of savvy home financing! Whether you’re a first-time homebuyer or seasoned investor, navigating the ocean of home loan options can be daunting. In this digital era, one tool stands out for its effectiveness in simplifying this journey: the online home loan calculator. - read more
The Road to Recovery: How to Rebuild Your Credit for Future Loans
The Road to Recovery: How to Rebuild Your Credit for Future Loans
In today’s economy, a good credit score is more than just a number—it's a pivotal element of financial health that can open doors to necessary funding when it's most needed. Whether it's for purchasing a new home, investing in a business, or obtaining personal loans, a robust credit score in Australia is your ticket to favorable interest rates and loan terms. - read more

Finance News

Why Xero’s Ultra Launch Matters for Growing Business Borrowers
Why Xero’s Ultra Launch Matters for Growing Business Borrowers
10 Jul 2026: Paige Estritori
Xero’s launch of Ultra for Australian businesses is more than a software update. It points to a bigger shift in the way growing small and medium-sized enterprises are expected to manage their finances, report performance and prepare for future funding needs. - read more
Why personal loan comparison matters for July borrowers
Why personal loan comparison matters for July borrowers
03 Jul 2026: Paige Estritori
Australia’s personal loan market has entered July with a clear message for households and small business owners: the advertised rate is only the starting point. Recent rate tables show a wide gap between the most competitive personal loan offers and the upper end of the market, particularly for unsecured borrowing. That spread matters because two applicants seeking the same loan amount can face very different total repayment outcomes depending on credit profile, product type, fees and loan term. - read more
Judo Bank’s Share Slump Puts SME Lending Risk in Focus
Judo Bank’s Share Slump Puts SME Lending Risk in Focus
26 Jun 2026: Paige Estritori
Judo Bank’s sharp share price fall on 25 June has put a spotlight on the pressure building in parts of Australia’s small business lending market. The ASX-listed specialist lender, known for focusing on small and medium-sized enterprises, saw its shares drop heavily after it disclosed a small group of deteriorating business loans and lifted its expected cost of managing credit risk. - read more

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Knowledgebase
Capital Market:
A financial market in which long-term debt or equity-backed securities are bought and sold.