We also value your feedback and suggestions — they help us continually improve the Finance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Starting and running a business in Australia can be an exhilarating experience, full of opportunities for growth and success. However, it also comes with its fair share of risks and uncertainties. From unexpected natural disasters to potential legal disputes, the threats to the sustainability of a business are ever-present. This is where business insurance becomes pivotal as a protective tool for Australian enterprises. It provides the much-needed safety net to help businesses mitigate potential losses and continue operations with confidence. - read more
Australia, with its expansive coastline and spectacular waterways, naturally cultivates a rich culture of marine enthusiasts. Imagine the salty breeze on your face as you slice through waves, the call of seabirds overhead, and the freedom to explore hidden coves and beaches – this is the quintessential Australian boating lifestyle. - read more
A practical guide to the main types of business finance available in Australia, including term loans, lines of credit, overdrafts, invoice finance, equipment finance, and secured or unsecured lending. - read more
Recent moves by Australian lenders to reduce selected fixed home loan rates have added a fresh layer to the borrowing conversation. After a long period in which households and small business owners have been focused on higher repayments, even modest fixed-rate reductions can attract attention. The key point, however, is that a lower advertised rate is not automatically the best outcome for every borrower. - read more
Australia’s buy now, pay later sector is moving further into the regulated credit environment, changing the way providers assess customers and the way borrowers should think about short-term repayments. For many households and small business owners, the key point is simple: a small instalment product can still affect cash flow, credit behaviour and future borrowing choices. - read more
Australia’s latest inflation signals have put renewed pressure on hopes for near-term interest rate relief, creating another important checkpoint for households, sole traders and small to medium-sized business owners. While inflation is no longer running at the peaks seen earlier in the cycle, the latest data suggests price growth remains uneven across essential categories, keeping the Reserve Bank of Australia cautious about declaring the job done. - read more
Negative Amortization: A situation in which the loan payment for any period is less than the interest charged over that period, causing the loan balance to increase.
