If you have a question about the information or resources on Finance Australia, or would like to share feedback, we welcome your comments. You can explore our information and resources about personal and business finance in Australia. This website does not accept applications or quote requests, arrange referrals, or provide personalised financial, credit or insurance advice.
We also value your feedback and suggestions - they help us continually improve the Finance Australia experience and ensure our content and resources meet the needs of our users.
For general questions, compliments or complaints about our website, please write to Clark Family Pty Ltd at the mailing address below.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.
Please do not include sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to respond to your message.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If your complaint concerns a broker, lender, insurer or other financial services provider, contact that business first. If it remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We use the information in your correspondence to respond to your enquiry and manage your request.
You can request access to or correction of your personal information at any time by contacting us in writing.
Website Operator and Further Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
For general information about financial services licensing and regulatory matters, please visit the ASIC website.
Personal loans can be used for a range of personal expenses, from debt consolidation and renovations to larger purchases or travel. Before applying, it is important to understand how different loan types, rates, fees and repayment terms affect the total cost and whether the repayments fit your budget. - read more
Personal loans are a type of unsecured credit that allows individuals to borrow money for various personal expenses, including consolidating debt, making home improvements, or funding significant life events. Unlike secured loans that require collateral, personal loans rely on your creditworthiness, making them an accessible option for many Australians. - read more
Welcome to the world of car ownership! If you're a first-time borrower in Australia, you're likely to feel a mix of excitement and apprehension. Acquiring a car loan is a significant financial responsibility, and navigating through the options can be daunting. This introductory guide is designed to set you on the right path to making a well-informed decision. - read more
APRA’s latest banking indicators point to a lending market that is still open, but not loose. Mortgage credit continues to move through the system, yet the regulator’s focus on serviceability, risk controls and higher-risk lending means borrowers should expect applications to be examined carefully rather than waved through on headline income alone. - read more
Australia’s latest national accounts have given borrowers a fresh read on the economy: growth is continuing, but momentum remains uneven and household spending is still being tested by higher living costs. For anyone weighing up a personal loan, home loan refinance, vehicle finance or business funding, the message is less about one headline number and more about how stable income, expenses and cash flow look over the next year. - read more
Fresh lending and banking indicators are giving Australian borrowers a timely reminder: the headline interest rate is only one part of the finance decision. While some lenders have been adjusting selected offers and competition remains visible in parts of the market, arrears and repayment stress are still important signals for households and small to medium-sized businesses planning their next move. - read more
