We also value your feedback and suggestions — they help us continually improve the Finance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Having a robust credit profile is one of the most critical factors for financial health, especially when seeking loans in Australia. Whether you're eyeing a new car, dreaming of a home or simply want to secure a personal loan for unexpected expenses, your credit score often dictates the outcome. Not only does it influence a lender's decision to offer you finance, but it also affects the interest rates you might be charged. - read more
Embarking on the journey to homeownership is both exciting and daunting. It's a significant milestone that requires careful planning and disciplined saving. For many Australians, buying a first home represents a dream come true, and it's essential to approach it strategically. - read more
In today’s economy, a good credit score is more than just a number—it's a pivotal element of financial health that can open doors to necessary funding when it's most needed. Whether it's for purchasing a new home, investing in a business, or obtaining personal loans, a robust credit score in Australia is your ticket to favorable interest rates and loan terms. - read more
The Australian government's 2026 Federal Budget has introduced significant changes to tax incentives for electric vehicles (EVs), signaling a shift in policy as the EV market matures. These adjustments are set to impact future EV purchases and financing options for consumers. - read more
In a strategic move to make electric vehicle ownership more accessible, Subaru Australia has announced significant price reductions for its Solterra and Trailseeker electric SUVs. The Solterra now starts at $61,990 plus on-road costs, reflecting a $2,000 decrease, while the Trailseeker is priced at $63,990 plus on-road costs, a reduction of $4,000. - read more
In a significant move to promote sustainable transportation, a leading Australian bank has introduced low-interest loans specifically tailored for electric vehicle (EV) buyers. This initiative aims to make EV ownership more accessible and affordable, aligning with the growing consumer interest in environmentally friendly transportation options. - read more
