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How can we help you today?

Whether you’d like to explore Finance Australia options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Finance Australia experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Finance Articles

The Ultimate Cheat Sheet for Aussie Borrowers: Top Loan Comparison Strategies
The Ultimate Cheat Sheet for Aussie Borrowers: Top Loan Comparison Strategies
In the dynamic world of Australian finance, securing a loan can be a pivotal move for individuals seeking to achieve their financial goals. Whether it's for purchasing a dream home, expanding a business, or simply consolidating debt, the importance of smart loan comparison cannot be overstated. With an array of lending products available, borrowers are often faced with a bewildering choice. That's why equipping yourself with powerful loan comparison strategies is not just important, it's essential. - read more
How to Improve Your Chances of Getting a Business Loan Approved
How to Improve Your Chances of Getting a Business Loan Approved
Welcome, Australian entrepreneurs and business owners! Whether you're just setting down the foundation of a startup or steering a well-established enterprise, access to capital remains a critical ingredient for business growth and survival. In the bustling economy of Australia, a well-structured business loan can be the catalyst that propels your business forward, aiding in expansion, the acquisition of new equipment, or simply ensuring smooth operational cash flow during lean periods. - read more
Top Mistakes to Avoid When Saving for Your First Home
Top Mistakes to Avoid When Saving for Your First Home
Embarking on the journey to homeownership is both exciting and daunting. It's a significant milestone that requires careful planning and disciplined saving. For many Australians, buying a first home represents a dream come true, and it's essential to approach it strategically. - read more

Finance News

First-Home Buyers Navigate Record-Low Affordability to Achieve Homeownership
First-Home Buyers Navigate Record-Low Affordability to Achieve Homeownership
03 Feb 2026: Paige Estritori
Australia's housing affordability has reached unprecedented lows, with typical first-home buying households able to afford only 17% of properties sold last year. This stark reality is primarily due to the surge in mortgage rates between 2022 and 2023, which has significantly impacted purchasing power. - read more
Surge in First-Home Buyer Guarantees Reflects Growing Demand
Surge in First-Home Buyer Guarantees Reflects Growing Demand
03 Feb 2026: Paige Estritori
In October 2025, the Australian housing market witnessed a significant uptick in first-home buyer activity, with 5,778 guarantees issued under the expanded 5% Deposit Scheme. This marks a 48% increase compared to the same period in the previous year, indicating a robust response to the government's initiative aimed at facilitating homeownership for first-time buyers. - read more
New Builds Gain Popularity Among First-Home Buyers Facing Market Pressures
New Builds Gain Popularity Among First-Home Buyers Facing Market Pressures
03 Feb 2026: Paige Estritori
In response to recent interest rate cuts and escalating property prices, Australian first-home buyers are increasingly turning to new builds as a viable pathway to homeownership. The Reserve Bank's decision to lower the cash rate to 3.85%—the lowest in over two years—has enhanced borrowing capacity, yet it has also intensified competition in the housing market. - read more

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Knowledgebase
Index Fund:
A type of mutual fund designed to replicate the performance of a specific market index, such as the S&P 500.