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A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Published:Thursday, 31st Oct 2024 Source: Paige Estritori
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As the Australian summer approaches, the marine industry has witnessed a significant shift in consumer interest, with Sea-Doo emerging as the most-searched marine brand in the fourth quarter of 2025. According to Retain Media's Q4 2025 Marine Market Brand Consideration Report, Sea-Doo captured 11.2% of search queries, marking a substantial 51.4% increase from the previous quarter's 7.4%. - read more
In a significant development for maritime security, Starboard Maritime Intelligence, a New Zealand-based company specializing in artificial intelligence solutions for ocean protection, has successfully closed a NZ$23 million (approximately AU$20.6 million) Series A funding round. This oversubscribed round attracted substantial interest from Australian venture capital firms, underscoring the growing importance of advanced technologies in safeguarding maritime interests. - read more
In a landmark transaction within the marine industry, Singapore-based Cyan Renewables has acquired Australian offshore marine services provider MMA Offshore for AU$1.1 billion (approximately US$702 million). This acquisition represents the region's largest take-private deal in the offshore wind energy services sector, significantly enhancing Cyan's presence in the Asia-Pacific (APAC) region. - read more
Having a robust credit profile is one of the most critical factors for financial health, especially when seeking loans in Australia. Whether you're eyeing a new car, dreaming of a home or simply want to secure a personal loan for unexpected expenses, your credit score often dictates the outcome. Not only does it influence a lender's decision to offer you finance, but it also affects the interest rates you might be charged. - read more
In recent years, refinancing has emerged as a popular financial strategy for many Australian homeowners. With the housing market's dynamic nature and fluctuating interest rates, more people are considering the benefits of refinancing their home loans. This trend is not surprising, as refinancing can potentially reduce monthly payments, secure lower interest rates, and assist with debt consolidation. - read more
Personal loans are a type of unsecured credit that allows individuals to borrow money for various personal expenses, including consolidating debt, making home improvements, or funding significant life events. Unlike secured loans that require collateral, personal loans rely on your creditworthiness, making them an accessible option for many Australians. - read more
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