Finance Australia :: Articles

Credit Card Secret Guarantee

What is the secret insurance feature of credit cards that most people don't know about?

Credit Card Secret Guarantee

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Most people use credit cards in some form or another but few truly appreciate one of the special features of credit cards that make using their credit card to insure their purchases.

Chargeback!

The credit card chargeback is probably one of the best hidden secrets of the credit card industry.

Although most consumers are familiar with reporting duplicate charges on their credit cards, not many are familiar with the term identifying the process.

That seems quite strange when you consider the fact that credit card charge backs have been in use since the inception of credit cards.

Anytime a cardholder notices an unauthorized transaction on his credit card, the first thing to do is contact the provider so that the charge can be reversed. In most cases, this will be done immediately without confirmation from the merchant.

No obligation

Need Money for a Bike?
Image for Need Money for a Bike?We offer fast, free, easy access to the best Bike Loan rates and options in the Australian market. Simply use our 3-minute Bike Loan enquiry form to see if you qualify … and you'll get instant access to our national specialist Bike Loan broker network for free advice and assistance through the approval process. No charge, no obligation!

The card issuer is not obligated, however, to reverse the charge until he completes an investigation, but this is a courtesy to the customer.

Do keep in mind that if you dispute a charge that is later found to be valid, the charge will be returned to your card.

In addition to unauthorized transactions, a charge back may also be generated for items that were never received, items received in poor conditions, or wrong items received.

In most cases, the merchant does not dispute the charge back amount.

Don’t wait 'til it’s too late.

Although the credit card charge back process is a guarantee to the cardholder that he doesn't have to pay for unauthorized transactions or inferior merchandise, it's important that a cardholder understand the importance of filing disputes in a timely fashion. it will not be honored after that date.

This rule does not generally apply to transactions that do not occur in person, however.

Credit card tips

In spite of all of the safeguards that the credit card issuer allows so that you don't have to pay for unauthorized transactions, it is still your responsibility to follow good credit card tips for safety.

The most important of these credit card tips is to follow your account closely so that you know the transactions that appear.

Doing this allows you to file a dispute in a timely fashion, and avoid the potential for missing a deadline for filing the dispute. Some issuers offer an immediate reversal of the charge, but this is not a requirement.

You also must remember that if a refund is issued and the merchant disputes the charge back, it may mean that you will be charged for the merchandise later.

For this reason, it's good practice not to file a dispute unless you are certain that you have a valid case.

The dispute process has been effective since credit cards were first issued, and it hasn't changed much over the years.

Many people do not understand the term charge back as it pertains to credit card disputes, but it remains as part of the credit card guarantee nonetheless.

The process prevents cardholders from being charged fraudulently and from having to pay for inferior merchandise or merchandise that never arrived.

Knowing when a charge appears on your statement is an important credit card tip because you cannot file a dispute for a transaction that is not yet on your credit card, even if you see it under your pending transactions.

It must physically post to your account before the credit card issuer can reverse the charge.

If you follow your account closely, you will find that it's much easier to file a dispute when a problem occurs, mostly because it will be much easier to provide the transaction date.

Without the transaction date, it becomes a little more difficult for the card issuer to research the validity of your dispute, so another important credit card tip is to have all of the information necessary when you file a dispute.

Things will proceed much smoother if you are prepared with all of the information.

You can compare credit card offers on our credit card comparison page for free!

Published: Sunday, 1st Aug 2021
Author: 8


Finance Articles

Essential Tips for Choosing the Right Personal Loan in Australia
Essential Tips for Choosing the Right Personal Loan in Australia
Personal loans are a type of financing option that individuals can use to fund various personal expenses. Unlike mortgages or car loans, they aren't earmarked for a specific purpose, giving borrowers more flexibility in how they use the funds. These loans are usually unsecured, which means you don’t have to provide collateral to borrow money. - read more
Online Home Loan Calculators: How to Use Them in Your Loan Comparison
Online Home Loan Calculators: How to Use Them in Your Loan Comparison
Welcome to the world of savvy home financing! Whether you’re a first-time homebuyer or seasoned investor, navigating the ocean of home loan options can be daunting. In this digital era, one tool stands out for its effectiveness in simplifying this journey: the online home loan calculator. - read more
The Role of Business Insurance in Protecting Your Australian Enterprise
The Role of Business Insurance in Protecting Your Australian Enterprise
Starting and running a business in Australia can be an exhilarating experience, full of opportunities for growth and success. However, it also comes with its fair share of risks and uncertainties. From unexpected natural disasters to potential legal disputes, the threats to the sustainability of a business are ever-present. This is where business insurance becomes pivotal as a protective tool for Australian enterprises. It provides the much-needed safety net to help businesses mitigate potential losses and continue operations with confidence. - read more

Finance News

Australian Mortgage Market Reaches Record $2.41 Trillion
Australian Mortgage Market Reaches Record $2.41 Trillion
10 Feb 2026: Paige Estritori
In November 2025, Australia's mortgage market achieved a new milestone, with the total value of residential mortgages reaching $2.41 trillion. This record-breaking figure reflects a 0.67% increase from the previous month and a 6.36% rise over the past year, as reported by the Australian Prudential Regulation Authority (APRA). - read more
Australian Homeowners Embrace Refinancing Amid Rate Cuts
Australian Homeowners Embrace Refinancing Amid Rate Cuts
10 Feb 2026: Paige Estritori
The Australian mortgage market has witnessed a significant surge in refinancing activity, with nearly 100,000 loans refinanced in the June 2025 quarter. This marks the highest level since September 2023 and reflects homeowners' proactive responses to recent interest rate cuts by the Reserve Bank of Australia (RBA). - read more
Major Australian Lenders Tighten Policies on Trust and Company Lending
Major Australian Lenders Tighten Policies on Trust and Company Lending
10 Feb 2026: Paige Estritori
In a significant shift within Australia's financial sector, major lenders Macquarie Bank and the Commonwealth Bank of Australia (CBA) have recently implemented stricter policies regarding lending to trusts and companies. These changes reflect a broader trend towards more cautious lending practices in response to regulatory concerns and market dynamics. - read more

Free Loan Eligibility Assessment

Loan Amount:
Postcode:

All quotes are provided free and without obligation by a specialist from our national broker referral panel. See our privacy statement for more details.


Knowledgebase
Principal:
The original sum of money invested or lent, on which basis interest and returns are calculated.